Flying

How do I find the right check-in counter?

You can find out either by checking on the day of travel on our internet site under Departures , where you will find the right check-in counter for your flight, together with all the detailed information relating to your flight number. Or else look at one of our numerous flight information monitors in the terminal.

Can I check in the evening before my flight?

There are lots of airlines offering the so-called Late Night Check-in. The service is free. To find out when and where and with which airline you can check in your luggage on the evening before, look under Late Night Check-in .

Is there a left luggage office?

Our left luggage office accepts every type of luggage, from winter coat to bicycle to surfboard. You will find the Left Luggage Office on the ground floor in car park 3. Opening hours: 4.00 am – midnight (daily) Telephone: 0211-421-2515

Can I remain overnight at the airport when my flight leaves very early the next morning?

Yes, you can spend the whole night in the terminal. McDonald’s in Arrivals and the b2b-café on the Departures level are both open round the clock.

Can I book flights trips directly with you?

Of course. At the DUS Travelport you can book direct online. And at the airport you will find more than 60 travel agents open 365 days a year.

Arriving/Parking

Where do I park when I want to meet someone?
Only buses and taxis have access to the arrivals area. People coming to collect travellers are asked, therefore, to use one of the multi-storey car parks in the terminal zone (=orange).

Can I drive a van or minibus into a multi-storey car park?
The height restriction in the multi-storey car parks varies between 1.90m and 2.40m. You will find further information in the detailed information on Parking .

Do I need a ticket to travel on the SkyTrain?
Yes, the SkyTrain is part of the local public transport network where the appropriate tickets of the VRR (Rhein-Ruhr Transport Executive) and sometimes Deutsche Bahn [German Railways] are valid. You will find ticket machines at the stops.

Does the SkyTrain also run at night?
Yes, with a short suspension of operations, when shuttle buses then link the airport railway station, the multi-storey car parks 4, 5 and 6 and the terminal.

How long does it take on the S-Bahn or by car/taxi from Düsseldorf Central Station to the airport?
By S-Bahn twelve minutes, by taxi about 15 minutes.

What does it cost by taxi/ S-Bahn from the airport to Düsseldorf city centre?
A taxi costs approx. €20, a single ticker on the S-Bahn €2.30.

Miscellaneous

Are there guided tours of the airport?
The airport offers a group tour lasting about 2 hours across the apron, providing thrilling impressions of the continuous air traffic. Do you want to register (German) ?
 

Is smoking permitted in the airport?
Düsseldorf Airport is a non-smoking airport. A smokers’ lounge is situated in the security area at gate C.

Where is the Tax Refund counter for the reimbursement of VAT?
The Tax Refund/Global Refund counter is situated in the departures terminal in area A. Telephone 0211 421 7511
Opening hours: daily von 6.00 am – 8.00 pm